Ordering

How do I place an order?
Simply add your chosen products to the cart and proceed to checkout. Follow the steps to complete your order securely.

Can I change or cancel my order after placing it?
Yes, as long as your order has not yet been shipped. Please contact us as quickly as possible at sales@tabletennisstore.eu.

Shipping & Delivery

When will my order be shipped?
Orders containing only in-stock items are usually shipped within 1–2 business days.
If an item is out of stock, we ship your order once all items are available.

Do you ship internationally?
Yes, we ship to many countries. Shipping costs and delivery times vary by location and will be shown at checkout.

How can I track my order?
Once your order has shipped, you will automatically receive a Track & Trace link from our shipping partner.

Returns & Exchanges

What is your return policy?
You can return your order within 30 days of receiving it. Items must be unused and in original condition. Return shipping costs are paid by the customer unless the item is defective or incorrect.

How do I start a return?
Send us an email with your order number. We will provide return instructions.

When will I receive my refund?
Refunds are processed within 14 days after we receive and inspect your returned item.

Products

Are all products original and authentic?
Yes, we only sell official, genuine table tennis brands directly from trusted suppliers.

Can you help me choose rubbers, blades, or equipment?
Absolutely! Contact us and we’ll be happy to advise based on your playing style and level.

Do you assemble rackets?
If offered on product pages, you can select racket assembly before checkout. If not, feel free to ask—we may be able to help.

Payments

Which payment methods do you accept?
We accept major secure payment options such as credit card, PayPal, and local EU/NL methods (e.g., iDEAL), depending on your country.

Is my payment secure?
Yes, all payments are processed through encrypted and secure payment gateways.

Stock & Availability

An item is out of stock—when will it be available again?
Restock times vary. Feel free to contact us and we’ll give you the most up-to-date information.

Can I reserve an item that’s coming back in stock?
In many cases yes—just send us a message.

Customer Support

How can I contact you?
You can reach us via:

• Email: sales@tabletennisstore.eu

• Contact form: Available on our website

• We aim to respond within 1 business day