Returns
Returns & Refunds
Not completely satisfied with your purchase? We're here to help. At TableTennisStore.eu, we want you to shop with confidence. That's why we offer a 30-day return period for eligible products.
Request a Return →How to Return Your Order
Returning an item is straightforward. Follow these three steps to start your return.
Request Your Return
Email sales@tabletennisstore.eu with your order number and the item you would like to return. You can also submit a return request through your webshop customer account.
Prepare Your Package
Carefully pack the item, preferably in its original packaging, including all accessories and components. Our team will provide the appropriate return instructions.
Receive Your Refund
Once your return has been received and assessed, we will arrange your refund using your original payment method, in accordance with our refund policy.
Return Conditions
You may request a return of eligible products within 30 days of receiving your order.
To ensure a smooth return process, please observe the following guidelines:
- Handle and inspect products only as necessary to establish their nature, characteristics and functioning.
- Return all included accessories, manuals and components.
- Use the original packaging whenever reasonably possible and package products securely for transport.
- Include your order number or return reference so that we can identify your shipment.
Return Shipping & Refunds
Return Shipping Costs
For standard returns, customers are responsible for the direct cost of returning their items.
If you receive an incorrect, damaged or defective product, please contact us first. Where we are responsible for resolving the issue, we will arrange an appropriate solution without charging you return shipping costs.
Refund Processing
Refunds are made using the original payment method unless otherwise agreed.
For statutory withdrawals, reimbursement is made within 14 days of notification. We may withhold reimbursement until we receive the goods or proof that they have been returned, whichever occurs first.
Products Requiring Special Attention
Custom-Assembled Rackets & Glued Rubbers
Certain table tennis products require individual preparation or assembly, including the gluing of rubbers onto a blade.
Products made to individual customer specifications or clearly personalised may be excluded from the right of withdrawal where permitted by law. This can include qualifying made-to-order racket configurations.
However, not every assembled racket is automatically exempt. Eligibility depends on the nature of the customisation and applicable law.
We recommend contacting our customer service team before returning assembled or customised equipment.
Other Return Considerations
- Used or damaged products: Products showing excessive use or customer-caused damage may be subject to a reduction in refund value, where legally permitted.
- Sealed hygiene products: Certain sealed products unsuitable for return for health or hygiene reasons may be excluded after unsealing, where the legal conditions are met.
- Personalised products: Products manufactured or modified to individual customer specifications may be excluded where permitted by law.
These conditions do not affect your statutory rights in relation to faulty or non-conforming goods.
Damaged, Defective or Incorrect Items
We carefully prepare every order, but occasionally something can go wrong. If your order arrives damaged, contains an incorrect product or develops a defect, please contact us.
To help us resolve the issue quickly, provide your order number, a short description of the problem and, where possible, clear photographs.
Our team will review your request and arrange an appropriate solution, such as repair, replacement or refund, in accordance with your legal rights.
Frequently Asked Questions
Find answers to common questions about returns and refunds.
How long do I have to return my order?
We offer a 30-day return period for eligible products, starting from the date you receive your order. Your statutory consumer rights remain unaffected.
Do I have to pay for return shipping?
For standard returns, customers are responsible for return shipping costs. If your product is defective or we have shipped an incorrect product, contact us so we can arrange an appropriate solution.
Can I return a racket with glued rubbers?
This depends on the individual configuration. Certain genuinely personalised or made-to-order products may be excluded from withdrawal rights. Please contact us with your order details so we can review your situation.
When will I receive my refund?
Refunds are processed using your original payment method. For statutory withdrawals, the reimbursement deadline is 14 days from your notification, although reimbursement may be withheld until we receive the returned products or proof of their return.
Can I exchange an item instead?
If you would prefer a different size, model or product, please contact us. We will explain the available exchange options. Price differences may apply.
What if my item is damaged or defective?
Contact sales@tabletennisstore.eu with your order number, a description of the issue and photographs if available. We will review the issue and help you find an appropriate solution.
Can I return an international order?
Yes, eligible international orders can also be returned. Return shipping costs and customs procedures may vary by country. Please contact us before arranging the return shipment.
Do I need the original packaging?
We recommend using the original packaging whenever possible. However, missing or opened packaging does not automatically invalidate your statutory withdrawal rights. Always ensure products are securely packaged for transport.
Need Help with a Return?
Our customer service team is happy to assist you with returns, exchanges, damaged products and refund questions. Please include your order number when contacting us.
Contact Customer Service →This policy applies to purchases from TableTennisStore.eu. Statutory withdrawal and consumer protection rights apply according to the relevant legislation. Nothing in this policy limits any mandatory consumer rights. For business-to-business purchases, different return conditions may apply.
